Refunds

South Sheela Sengupta Memorial Foundation (here after referred to as ‘The Foundation’) is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments. The Foundation expects that all donors will exercise due care and diligence while making donations. The Foundation also recognises that a donation may be made erroneously or donors may change their mind.

The Foundation will examine each request for refund of donation and endeavour to make the refund. The Foundation may also seek further information / documents and donor must co-operate in this regard.

However, The Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

  • If you would like your donation to The Foundation to be refunded,
  • You must request The Foundation by email for a refund and Your request must reach The Foundation within 7 (seven) days from the date on which you made the donation i.e. the date on which you:
    • Made the donation online, electronically or through other means, OR
    • Handed over the cheque / demand draft to The Foundation or someone authorised by The Foundation for this purpose, OR
    • Despatched the cheque / demand draft to The Foundation by other means.

The written request stating reason for requesting refund must be sent to our email address stated below and must contain all the following details pertaining to the donation:

  • Date of donation
  • Donation amount
  • Reference number (cheque/DD number, online reference number etc)
  • Mobile Number and/or Email provided during the transaction

 

Cancellations

South Sheela Sengupta Memorial Foundation (here after referred to as ‘The Foundation’) is instituting a cancellation policy to ensure transparent processing of requests for cancellations of their monthly subscription plans.

To cancel you subscription, simply email us your request with the following details:

  • Mobile Number and/or Email used to register the subscription
  • Subscription Amount

Upon receiving your request The Foundation may reach out to you as an attempt of retention as well as acknowledgement of your request. The subscription will be cancelled from the next scheduled payment date. However, the last paid subscription will not be refundable. The case of refunds will only be entertained if you the amount has been debited from your account post your cancellation request.